FAQ
Q:Products are in stock? How long can you deliver?
A: Our inventory is mainly semi-finished and raw materials and a small amount of finished products. Small batch delivery takes 2-3 weeks and large batch delivery takes 3-4 weeks.
Q: How long is the warranty and service of the product?
A: The damage caused by the product during normal use, during the warranty period, our company is free to repair, the warranty period, or the damage caused by improper use is not within the scope of free maintenance. As long as it is our products, we can provide technical support services.
Q:The LCD screen can be exported directly? what certification could provide ?
A:Liquid crystal products comply with the RoHS standard, can be directly exported.Products by RoHS, CE, SGS certification.
Q: What kind of packaging? The transport process will not be damaged?
A:Our products are divided into three categories, small size screens use foam packaging, small and medium size use knife card isolation packaging, large size screens are used in aircraft box packaging, all packages are protected by outer box and strapping to ensure the safety of material transportation.
Q: Can you provide product drawings and test reports?
A: According to customer needs, our company can provide product related information and test reports.
Q:The product specification is in Chinese or English?
A:There are two version of product specifications: Chinese and English.
Q:Can we customize products? How many charges?
A:The LCD screen can be customized, customized products have the minimum purchase quantity constraint.Mold fee for all kinds of products are not the same, the general principle is: LCD mold fee category: TN was low,STN was high.
Q: What is the minimum order quantity?
A: The minimum order quantity depends on the product size.
Q: Are you open to OEM processing?
A: Yes, we can OEM.
Q:How to control the quality of products?
A: The company has a professional quality team, and all products are shipped with 100% inspection.
Pre-sales service :
1. Our team design and make solutions based on different requirements from different customers.
2. We provide 24-hours service,and every message you quote inquiry will be replied within 12 hours.
After-sales services:
1. We provide customer service through Skype, phone or email, supply you video or drawing to solve problems.
2. We provide remote control service through internet to achieve real time service, which will short time of solving problems.
3. We have professional engineer customer to keep fastly reply.
